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The Cult Of The Customer
Create An Amazing Customer Experience That Turns Satisfied Customers Into Customer Evangelists
language: english
Publisher:
JOHN WILEY AND SONS LTD, April of 2009 ‧
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SYNOPSIS
The Cult of the Customer is about creating the kind of customer experience that leads to loyalty and referrals. Author Shep Hyken takes concepts from customer service, customer loyalty, internal service, and the customer experience and puts them into an easy-to-implement format that will lead an organization's culture to a cult of amazement.
DETAILS
| Property | Description |
|---|---|
| ISBN: | 9780470404829 |
| Publisher: | JOHN WILEY AND SONS LTD |
| Release Date: | April of 2009 |
| Language: | English |
| Dimensions: | 210 x 295 x 15 mm |
| Cover: | Hardcover |
| Pages: | 256 |
| Format: | Book |
| Categories: |
Books in English
>
Management
>
Public relations
Books in English > Management > Management and Organization Books in English > Others |
| EAN: | 9780470404829 |
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