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The Best Service Is No Service

How To Liberate Your Customers From Customer Service, Keep Them Happy, And Control Costs

by David Jaffe e Bill Price
language: english
Publisher: JOHN WILEY & SONS INC, April of 2008 ‧
32,45€
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Praise for The Best Service Is No Service "A very sharp and practical treatise on why so many call centers and service operations are playing with the wrong deck of cards altogether. We strongly recommend it to anyone involved in customer service issues. " -Don Peppers and Martha Rogers, Ph.D.

The Best Service Is No Service

How To Liberate Your Customers From Customer Service, Keep Them Happy, And Control Costs

by David Jaffe e Bill Price

Property Description
ISBN: 9780470189085
Publisher: JOHN WILEY & SONS INC
Release Date: April of 2008
Language: English
Dimensions: 162 x 234 x 26 mm
Cover: Hardcover
Pages: 336
Format: Book
Categories: Books in English > Management > Public relations
Books in English > Management > Management and Organization
Books in English > Others
EAN: 9780470189085

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