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Service Leadership

The Quest For Competitive Advantage

by Judith Banks Strother e Svafa Gronfeldt
Book eBook
language: english
Publisher: SAGE PUBLICATIONS INC, December of 2005 ‧
235,23€
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Providing a focus on strategy throughout the text, this book introduces and operationalizes the concept of service leadership. This book provides discussions of methods associated with the identification and tracking of customer needs in a strategic and design process context.

Service Leadership

The Quest For Competitive Advantage

by Judith Banks Strother e Svafa Gronfeldt

Property Description
ISBN: 9781412913751
Publisher: SAGE PUBLICATIONS INC
Release Date: December of 2005
Language: English
Cover: Softcover
Pages: 336
Format: Book
Categories: Books in English > Management > Public relations
Books in English > Management > Management and Organization
EAN: 9781412913751