Capa do artigo Metrics For It Service Management

Metrics For It Service Management

Itsm Library

by Peter Brooks, Tieneke Verheijen e Jan Van Bon
Book eBook
language: english
Publisher: Van Haren Publishing BV, April of 2006 ‧
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Considers the design and implementation of metrics in service organizations using industry standard frameworks. This book uses the ITIL process structure and many principles from the ITIL and ISO20000 (BS15000) as a basis. It is a general guide to the use of metrics as a mechanism to control and steer IT service organizations.

Metrics For It Service Management

Itsm Library

by Peter Brooks, Tieneke Verheijen e Jan Van Bon

Property Description
ISBN: 9789077212691
Publisher: Van Haren Publishing BV
Release Date: April of 2006
Language: English
Cover: Softcover
Pages: 202
Format: Book
Collection: Fold-Out Poster Sticker Books
Categories: Books in English > Management > Management and Organization
EAN: 9789077212691

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