Capa do artigo E-Book: Metrics For It Service Management
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E-Book: Metrics For It Service Management eBook

by Itsmf e Peter Brooks
Book eBook
language: english
Publisher: VAN HAREN PUBLISHING, April of 2006 ‧
58,82€
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Considers the design and implementation of metrics in service organizations using industry standard frameworks. This book uses the ITIL process structure and many principles from the ITIL and ISO20000 (BS15000) as a basis. It is a general guide to the use of metrics as a mechanism to control and steer IT service organizations.

E-Book: Metrics For It Service Management

by Itsmf e Peter Brooks

Property Description
ISBN: 9789087531973
Publisher: VAN HAREN PUBLISHING
Release Date: April of 2006
Language: English
Format: eBook
EAN: 9789087531973

PETER BROOKS

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