Digital Sunday See more items on sale
Capa do artigo E-Book: Metrics For It Service Management
25% OFF

E-Book: Metrics For It Service Management eBook

by Itsmf e Peter Brooks
Book eBook
language: english
Publisher: VAN HAREN PUBLISHING, April of 2006 ‧
58,82€
47,06€
20% OFF + 5% CARD
IMMEDIATE AVAILABILITY
Ebook for ADE
DIGITAL SUNDAY SEE MORE ITEMS ON SALE
Considers the design and implementation of metrics in service organizations using industry standard frameworks. This book uses the ITIL process structure and many principles from the ITIL and ISO20000 (BS15000) as a basis. It is a general guide to the use of metrics as a mechanism to control and steer IT service organizations.

E-Book: Metrics For It Service Management

by Itsmf e Peter Brooks

Property Description
ISBN: 9789087531973
Publisher: VAN HAREN PUBLISHING
Release Date: April of 2006
Language: English
Format: eBook
File Format and Compatibility: PDF para ADE
EAN: 9789087531973

PETER BROOKS

SEE MORE TITLES BY THIS AUTHOR