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Customer Experience Management: Enhancing Experience And Value Through Service Management
language: english
Publisher:
KENDALL/HUNT PUBLISHING CO ,U.S., July of 2014 ‧
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SYNOPSIS
Although a nascent field of research, customer experience management has become an important research and management topic in today's interconnected world. This book highlights how service management can be most effectively used to create positive customer experiences in all industry sectors.
DETAILS
| Property | Description |
|---|---|
| ISBN: | 9781465241078 |
| Publisher: | KENDALL/HUNT PUBLISHING CO ,U.S. |
| Release Date: | July of 2014 |
| Language: | English |
| Dimensions: | 192 x 236 x 25 mm |
| Cover: | Softcover |
| Pages: | 420 |
| Format: | Book |
| Categories: |
Books in English
>
Management
>
Management and Organization
Books in English > Others |
| EAN: | 9781465241078 |
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