Chief Customer Officer
Cliente no dna da empresa: como fidelizar clientes através das pessoas
language: portuguese, brazilian portuguese
Publisher:
Editora Campus, January of 2007 ‧
see product details
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SYNOPSIS
Numa empresa, os departamentos podem ter problemas de comunicação e não conseguir atuar como uma equipe - eles preferem criam silos em vez de uma experiência superior para o cliente. A autora mostra em detalhes como os rendimentos de uma empresa podem ser afetados quando o foco de um negócio está em sua estrutura organizacional e não no relacionamento com os clientes. Este livro oferece aos líderes as ferramentas e informações que eles precisam para superar essa inércia organizacional e oferecer experiências significativas para os seus clientes.
DETAILS
| Property | Description |
|---|---|
| ISBN: | 9788535226690 |
| Publisher: | Editora Campus |
| Release Date: | January of 2007 |
| Language: | Portuguese, Brazilian Portuguese |
| Dimensions: | 161 x 232 x 19 mm |
| Cover: | Softcover |
| Pages: | 316 |
| Format: | Book |
| Collection: | Expo Money |
| Categories: |
Books in Portuguese
>
Management
>
Management and Organization
|
| EAN: | 9788535226690 |
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