Capa do artigo Cases In Call Center Management

Cases In Call Center Management

Great Ideas (Th)At Work

by Richard Feinberg, Lynne Benninton e Ko De (Professor Of Marketing And Marketing Research. Maastricht University, The Netherlands) Ruyter
language: english
Publisher: PURDUE UNIVERSITY PRESS, March of 2004 ‧
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Written by authorities on the call center industry, this book brings to light the strategic importance of call centers in today's business world. As interactions with customers move away from person-to-person the call center is becoming a vital force for corporate marketing and communication.

Cases In Call Center Management

Great Ideas (Th)At Work

by Richard Feinberg, Lynne Benninton e Ko De (Professor Of Marketing And Marketing Research. Maastricht University, The Netherlands) Ruyter

Property Description
ISBN: 9781557533425
Publisher: PURDUE UNIVERSITY PRESS
Release Date: March of 2004
Language: English
Dimensions: 216 x 279 x 22 mm
Cover: Softcover
Pages: 356
Format: Book
Collection: Ichor Business
Categories: Books in English > Management > Management and Organization
EAN: 9781557533425

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