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Call Centers For Dummies

by Real Bergevin, Winston Siegel, Afshan Kinder e Bruce Simpson
language: english
Publisher: JOHN WILEY & SONS INC, September of 2010 ‧
25,67€
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With coverage of the various technological advancements and developments in the field of call centers, this guide helps put value on customer relations efforts undertaken in call centers and shows you how to implement different strategies for continual improvement and superior customer service.

Call Centers For Dummies

by Real Bergevin, Winston Siegel, Afshan Kinder e Bruce Simpson

Property Description
ISBN: 9780470677438
Publisher: JOHN WILEY & SONS INC
Release Date: September of 2010
Language: English
Dimensions: 188 x 236 x 19 mm
Cover: Softcover
Pages: 384
Format: Book
Categories: Books in English > Management > Management and Organization
Books in English > Others
EAN: 9780470677438

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