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Business Success Through Service Excellence

by Moira Clark e Susan Baker
language: english
Publisher: TAYLOR & FRANCIS LTD, July of 2004 ‧
71,64€
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Intended for CEOs and executive management, this title identifies the key ingredients of service excellence and shows how leading companies have achieved success. Its introductory chapter proposes a framework based on the Unisys model that shows how companies can become customer centric. It features access to a service excellence questionnaire.

Business Success Through Service Excellence

by Moira Clark e Susan Baker

Property Description
ISBN: 9780750660853
Publisher: TAYLOR & FRANCIS LTD
Release Date: July of 2004
Language: English
Cover: Softcover
Pages: 216
Format: Book
Categories: Books in English > Management > Management and Organization
Books in English > Others
EAN: 9780750660853