Assessing Service Quality

Satisfying The Expectations Of Library Customers

by Peter Hernon, Robert Dugan e Ellen Altman
language: english
Publisher: Facet Publishing, May of 2015 ‧
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This extensively revised and updated edition of Assessing Service Quality explores even further the ways technology influences both the experiences of library customers and the ways libraries themselves can assess those experiences.

Assessing Service Quality

Satisfying The Expectations Of Library Customers

by Peter Hernon, Robert Dugan e Ellen Altman

Property Description
ISBN: 9781783300594
Publisher: Facet Publishing
Release Date: May of 2015
Language: English
Cover: Softcover
Pages: 232
Format: Book
Categories: Books in English > Others
EAN: 9781783300594