Capa do artigo Assessing Service Quality

Assessing Service Quality

Satisfying The Expectations Of Library Customers

by Ellen Altman
language: english
Publisher: AMERICAN LIBRARY ASSOCIATION, April of 2010 ‧
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A classic book is brought up to date as the authors integrate the use of technology into the customer experience and offer solid, practical ideas for developing a customer service plan that meets the library's customer-focused mission, vision, and goals,

Assessing Service Quality

Satisfying The Expectations Of Library Customers

by Ellen Altman

Property Description
ISBN: 9780838910214
Publisher: AMERICAN LIBRARY ASSOCIATION
Release Date: April of 2010
Language: English
Dimensions: 216 x 279 x 12 mm
Cover: Softcover
Pages: 215
Format: Book
Collection: Ala Editions Special Report
Categories: Books in English > Dictionaries and Encyclopedias > Encyclopedias
EAN: 9780838910214

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