10% OFF

Service Productivity Management eBook

Improving Service Performance Using Data Envelopment Analysis (Dea)

by H. David Sherman e Joe Zhu
language: english
Publisher: SPRINGER US, September of 2006 ‧
118,59€
10% OFF CARD
IMMEDIATE AVAILABILITY
Ebook for ADE
Explores complex service issues and suggests various methods to improve service productivity, quality, and profitability. This book outlines Data Envelopment Analysis (DEA) as a benchmarking technique, and identifies high cost service units.

Service Productivity Management

Improving Service Performance Using Data Envelopment Analysis (Dea)

by H. David Sherman e Joe Zhu

Property Description
ISBN: 9780387332314
Publisher: SPRINGER US
Release Date: September of 2006
Language: English
Format: eBook
File Format and Compatibility: PDF para ADE
Categories: eBooks in English > Management > Management and Organization
EAN: 9780387332314