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Innovations In Client Experience eBook

by Judith Mckay, Kim Carr, Yolanda Cartusciello, Sally Dyson, Stephen Poor, Ryan Burruss, Helen Hamilton-Shaw, Julian Summerhayes, Nathaniel Slavin, Edwin Bodensiek e Ken Grady
language: english
Publisher: ARK GROUP, July of 2021 ‧
263,68€
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Ebook for ADE
Client experience (CX) is by no means a new concept. Ever since the service industry came into being, providing excellent customer service has been a key concern, with particular focus on how the client experiences the service they are receiving. Yet, client experience is rarely delivered well. Inconsistencies, errors, and an endlessly unanswered phone lead to frustration on the part of the client, and a feeling that they are worth little more than a signature on the monthly timesheet. So, how do law firms, and individual lawyers, ensure they exceed expectations, and deliver the best customer experience possible? And what benefits - tangible and intangible - does this bring? Innovations in Client Experience brings together a collection of global contributors, giving their thoughts and advice on how the legal profession can up its game in client experience, offering innovative strategies and pragmatic advice to those law firms concerned they need to improve their CX.

Innovations In Client Experience

by Judith Mckay, Kim Carr, Yolanda Cartusciello, Sally Dyson, Stephen Poor, Ryan Burruss, Helen Hamilton-Shaw, Julian Summerhayes, Nathaniel Slavin, Edwin Bodensiek e Ken Grady

Property Description
ISBN: 9781787426498
Publisher: ARK GROUP
Release Date: July of 2021
Language: English
Pages: 100
Format: eBook
File Format and Compatibility: PDF para ADE
Categories: eBooks in English > Economics, Finance and Accounting > Economy
EAN: 9781787426498

JUDITH MCKAY

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KIM CARR

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YOLANDA CARTUSCIELLO

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SALLY DYSON

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STEPHEN POOR

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RYAN BURRUSS

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HELEN HAMILTON-SHAW

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JULIAN SUMMERHAYES

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NATHANIEL SLAVIN

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EDWIN BODENSIEK

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KEN GRADY

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