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Effective Apology eBook

Mending Fences, Building Bridges, And Restoring Trust

by John Kador
language: english
Publisher: Berrett-Koehler Publishers, May of 2009 ‧
15,08€
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Challenges you to think about the fundamental value and importance of apology. This title explores the Five Rs of apology: Recognize the wrong and the person harmed, accept moral Responsibility for your actions, express Remorse, provide meaningful Restitution, and offer assurance that the offense will not be Repeated.

Effective Apology

Mending Fences, Building Bridges, And Restoring Trust

by John Kador

Property Description
ISBN: 9781609944575
Publisher: Berrett-Koehler Publishers
Release Date: May of 2009
Language: English
Format: eBook
File Format and Compatibility:
Categories: eBooks in English > Management > Management and Organization
eBooks in English > Others
EAN: 9781609944575
Acessibilidade: Ver características de acessibilidade indicadas pelo editor