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E-Book: Metrics For It Service Management eBook
Book
eBook
language: english
Publisher:
VAN HAREN PUBLISHING, April of 2006 ‧
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58,82€
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IMMEDIATE AVAILABILITY
Ebook for ADE
SYNOPSIS
Considers the design and implementation of metrics in service organizations using industry standard frameworks. This book uses the ITIL process structure and many principles from the ITIL and ISO20000 (BS15000) as a basis. It is a general guide to the use of metrics as a mechanism to control and steer IT service organizations.
DETAILS
| Property | Description |
|---|---|
| ISBN: | 9789087531973 |
| Publisher: | VAN HAREN PUBLISHING |
| Release Date: | April of 2006 |
| Language: | English |
| Format: | eBook |
| File Format and Compatibility: | PDF para ADE |
| EAN: | 9789087531973 |