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Customer Service Survival Kit eBook
What To Say To Defuse Even The Worst Customer Situations
language: english
Publisher:
Amacom, March of 2013 ‧
see product details
8,99€
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IMMEDIATE AVAILABILITY
Ebook for ADE
SYNOPSIS
The worst customer situations demand more of front-line employees than good intentions and right attitude. This book explains how to use right words to turn volatile scenarios into calm and productive customer encounters. It helps readers to discover: power of leaning into criticism; trigger phrases that can make bad situations worse; and more.
DETAILS
| Property | Description |
|---|---|
| ISBN: | 9780814431849 |
| Publisher: | Amacom |
| Release Date: | March of 2013 |
| Language: | English |
| Format: | eBook |
| File Format and Compatibility: | |
| Categories: |
eBooks in English
>
Management
>
Management and Organization
|
| EAN: | 9780814431849 |
| Acessibilidade: | Ver características de acessibilidade indicadas pelo editor |
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