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Customer Service Survival Kit eBook

What To Say To Defuse Even The Worst Customer Situations

by Richard Gallagher
language: english
Publisher: Amacom, March of 2013 ‧
8,99€
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The worst customer situations demand more of front-line employees than good intentions and right attitude. This book explains how to use right words to turn volatile scenarios into calm and productive customer encounters. It helps readers to discover: power of leaning into criticism; trigger phrases that can make bad situations worse; and more.

Customer Service Survival Kit

What To Say To Defuse Even The Worst Customer Situations

by Richard Gallagher

Property Description
ISBN: 9780814431849
Publisher: Amacom
Release Date: March of 2013
Language: English
Format: eBook
File Format and Compatibility:
Categories: eBooks in English > Management > Management and Organization
EAN: 9780814431849
Acessibilidade: Ver características de acessibilidade indicadas pelo editor