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Answering The Ultimate Question eBook

How Net Promoter Can Transform Your Business

by Phd Laura L. Brooks e Richard Owen
language: english
Publisher: WILEY, November of 2008 ‧
30,46€
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Ebook for ADE
"Would you recommend this company to your friends and colleagues?" That question, based on Fred Reichheld's The Ultimate Question, challenged the conventional wisdom of customer satisfaction surveys and pointed to a faster, more accurate way of gauging customers' real feelings about a company.

Answering The Ultimate Question

How Net Promoter Can Transform Your Business

by Phd Laura L. Brooks e Richard Owen

Property Description
ISBN: 9780470395721
Publisher: WILEY
Release Date: November of 2008
Language: English
Format: eBook
File Format and Compatibility: PDF para ADE
Categories: eBooks in English > Management > Management and Organization
EAN: 9780470395721