Capa do artigo Answering The Ultimate Question
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Answering The Ultimate Question eBook

How Net Promoter Can Transform Your Business

by Phd Laura L. Brooks e Richard Owen
language: english
Publisher: WILEY, December of 2008 ‧
30,46€
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"Would you recommend this company to your friends and colleagues?" That question, based on Fred Reichheld's The Ultimate Question, challenged the conventional wisdom of customer satisfaction surveys and pointed to a faster, more accurate way of gauging customers' real feelings about a company.

Answering The Ultimate Question

How Net Promoter Can Transform Your Business

by Phd Laura L. Brooks e Richard Owen

Property Description
ISBN: 9780470462638
Publisher: WILEY
Release Date: December of 2008
Language: English
Format: eBook
File Format and Compatibility:
Categories: eBooks in English > Management > Management and Organization
EAN: 9780470462638
Acessibilidade: Ver características de acessibilidade indicadas pelo editor

RICHARD OWEN

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