Laurent Hermel

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100 Questions Pour Comprendre Et Agir

  1. Les Services À La Personne
    #1
  2. Chercher Et Trouver Le Bon Stage !
    #2
  3. Qualité De Service
    #3
  4. Gestion Du Temps
    #4
  5. Centre D'Appels ; Centre De Relation Client
    #5
  6. L'Accueil Client
    #6
  7. Maîtriser Et Pratiquer... Veille Stratégique Et Intelligence Économique
    #7
  8. Services À La Personne, Orientés Clients
    #8

Colloque De Cerisy - Litterature

  1. Chercher Et Trouver Le Bon Stage
    #1

Grande Ligne

  1. Le Benchmarking
    #1

Des Jeux... Aux Sports

  1. Stratégie De Gestion Des Réclamations Clients (2e Édition)
    #1

A Savoir

  1. Developper Son Capital Client
    #1
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