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Perfect Phrases For Customer Service: Hundreds Of Tools, Techniques, And Scripts For Handling Any Situation eBook
idioma: inglês
Editor:
McGraw Hill LLC, Janeiro de 2005 ‧
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11,87€
10% DESCONTO
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DISPONIBILIDADE IMEDIATA
Ebook para ADE
SINOPSE
Most employees can benefit from learning to use specific verbal techniques to handle customers. Difficult customers especially can take a toll on both company bottom lines and the health and well being of employees. This book provides explanations of the techniques an employee can apply. It includes 101 dialogues and scripts that can be used.
DETALHES
| Propriedade | Descrição |
|---|---|
| ISBN: | 9780071465113 |
| Editor: | McGraw Hill LLC |
| Data de Lançamento: | Janeiro de 2005 |
| Idioma: | Inglês |
| Tipo de produto: | eBook |
| Formato e Compatibilidade: | PDF para ADE |
| Classificação Temática: |
eBooks em Inglês
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Ensino e Educação
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Animação Social e Educação de Adultos
|
| EAN: | 9780071465113 |
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