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E-Book: Metrics For It Service Management eBook
Livro
eBook
idioma: inglês
Editor:
VAN HAREN PUBLISHING, abril de 2006 ‧
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58,82€
10% DESCONTO
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DISPONIBILIDADE IMEDIATA
Ebook para ADE
SINOPSE
Considers the design and implementation of metrics in service organizations using industry standard frameworks. This book uses the ITIL process structure and many principles from the ITIL and ISO20000 (BS15000) as a basis. It is a general guide to the use of metrics as a mechanism to control and steer IT service organizations.
DETALHES
| Propriedade | Descrição |
|---|---|
| ISBN: | 9789087531973 |
| Editor: | VAN HAREN PUBLISHING |
| Data de Lançamento: | abril de 2006 |
| Idioma: | Inglês |
| Tipo de produto: | eBook |
| Formato e Compatibilidade: | PDF para ADE |
| EAN: | 9789087531973 |