Tq Manager

A concise guide for managers on how to develop the skills that are critical to success after the implementation of a quality initiative. Provides useful worksheets and other assessment tools that help managers deepen their understanding of TQM, identify the specific areas of competence where improvement is needed, and create a plan of action for building skills in those areas. Based on a survey of working TQManagers, this book teaches the hands-on basics of what will be the leading business management philosophy of the 1990s.