Netherlands

Rather than pursuing e-government as an end in itself, the Netherlands is seeking to use ICT tools to reduce administrative burdens and improve service delivery. Internationally, the Netherlands is at the forefront of administrative burden reduction, which is a major political priority and an important justification for e-government development. This volume examines questions such as whether the goal of reducing administrative burdens is sufficient in itself for e-government to transform public administrations. Further, how can the public sector build partnerships across levels of government to deliver ICT-enabled end-to-end services that simplify the relationship with citizens and businessesoe This report is in English only. However, a French translation of the Assessment and Proposals for Action has been included in this volume.

Assessments and Proposals for Action Chapter 1. Introduction -Country Profile -Drivers for E-Government Chapter 2. Challenges to E-Government -Legislative and Regulatory -Budgetary -Infrastructure -Digital Divide -Competencies and Skills Chapter 3. E-Government Leadership Chapter 4. Implementation of E-Government -Management of E-Government Implementation -Organisational Structures -Skills and Competencies in the Public Sector -Implementation Capacity Chapter 5. Collaboration Frameworks -Common Business Processes -Data Standards -Enterprise Architecture -Interconnectivity -Multi-Channel Strategies Chapter 6. Outputs and Outcomes -User-Focused E-Government Services -Government-to-Citizen E-Services -Government-to-Business E-Services -Government-to-Government E-Services E-Government and E-Democracy Annex A. Assessments and Proposals for Action Annex B. Netherlands E-Government Indicators Annex C. Netherlands Political and Administrative System Annex D. Major E-Government-Related Institutions Annex E. E-Government Building Blocks Annex F. E-Government Strategies, Decisions, and Acts Annex G. Major Sectoral E-Government Initiatives Annex H. Methodology Annex I. Glossary Annex J. Bibliography Annex K. The OECD Survey - Additional Results Case Study 1. Administrative Burden Reduction Case Study 2. Monitoring and Evaluation Case Study 3. E-Health Case Study 4. The Dutch E-Citizen Charter Case Study 5. Ib-Groep - The Dutch Education Grant Administration Agency Case Study 6. E-Government and E-Democracy