Five Star Service, One Star Budget
How To Create Magic Moments For Your Customers That Get You Noticed, Remembered And Referred
Sobre o livro
Aims to show how to deliver Five Star Service, as an individual and as an organization, and at low cost. This book helps you to: make your customers (and your colleagues) happier; deliver results that will track your career; win customers without spending a fortune; and, get repeat orders and referrals from everyone you encounter.