Capa do artigo The Service Profit Chain

The Service Profit Chain

How Leading Companies Link Profit And Growth To Loyalty, Satisfaction And Value

by James L. Heskett, W. Earl, Jr. Sasser e Leonard A. Schlesinger
language: english
Publisher: Simon & Schuster, June of 1997 ‧
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This work provides a model that service-firm managers should be able to implement. It directly links profit and growth to employee productivity, loyalty and satisfaction, and the authors lay out a step-by-step action plan for managing, marketing, hiring, delivering services, and assessing faults.

The Service Profit Chain

How Leading Companies Link Profit And Growth To Loyalty, Satisfaction And Value

by James L. Heskett, W. Earl, Jr. Sasser e Leonard A. Schlesinger

Property Description
ISBN: 9780684832562
Publisher: Simon & Schuster
Release Date: June of 1997
Language: English
Dimensions: 162 x 242 x 27 mm
Cover: Hardcover
Pages: 320
Format: Book
Categories: Books in English > Management > Management and Organization
Books in English > Others
EAN: 9780684832562

JAMES L. HESKETT

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W. EARL, JR. SASSER

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LEONARD A. SCHLESINGER

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