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The Dynamics Of Service
Reflections On The Changing Nature Of Customer/Provider Interactions
language: english
Publisher:
JOHN WILEY & SONS INC, July of 1995 ‧
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SYNOPSIS
This text takes a close-up look at the changing interaction between people who provide services of all kinds (such as doctors, sales people and housekeepers) and their customers. It analyzes the growing trend to replace service encounters, in which service providers are considered interchangeable.
DETAILS
| Property | Description |
|---|---|
| ISBN: | 9780787901011 |
| Publisher: | JOHN WILEY & SONS INC |
| Release Date: | July of 1995 |
| Language: | English |
| Cover: | Hardcover |
| Pages: | 336 |
| Format: | Book |
| Categories: |
Books in English
>
Management
>
Hospitality and Tourism
|
| EAN: | 9780787901011 |
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