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Telephone Skills

by Patrick Forsyth
language: english
Publisher: CHARTERED INSTITUTE OF PERSONNEL & DEVELOPMENT, March of 2000 ‧
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Sets out simple principles and techniques to enhance your communication skills and ensure you make a positive impact on the telephone. this work provides practical guidance on: taking calls; making calls; using your voice, intonation and language to best effect; and listening attentively and knowing when to take the initiative.

Telephone Skills

by Patrick Forsyth

Property Description
ISBN: 9780852928653
Publisher: CHARTERED INSTITUTE OF PERSONNEL & DEVELOPMENT
Release Date: March of 2000
Language: English
Dimensions: 150 x 230 x 15 mm
Cover: Softcover
Pages: 96
Format: Book
Collection: Management Shapers
Categories: Books in English > Management > Management and Organization
EAN: 9780852928653

ABOUT THE AUTHOR

Patrick Forsyth

Patrick Forsyth comanda a Touchstone Training & Consultancy, que providencia conselhos sobre capacidades de marketing, gestão e comunicação. É um autor reconhecido e escreveu muitos livros de negócios, incluindo Successful Time Management, How to Motivate People e How to Write Reports and Proposals.

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