Capa do artigo Service Operations Management

Service Operations Management

Improving Service Delivery

by Robert Johnston, Michael Shulver e Graham Clark
language: english
Publisher: Pearson Education Limited, April of 2012 ‧
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This international market-leading book, aimed at both students and practising managers, provides a comprehensive and balanced introduction to service operations management. Building on the basic principles of operations management, the authors examine the operations decisions that managers face in controlling their resources and delivering services to their customers.

Service Operations Management

Improving Service Delivery

by Robert Johnston, Michael Shulver e Graham Clark

Property Description
ISBN: 9780273740483
Publisher: Pearson Education Limited
Release Date: April of 2012
Language: English
Dimensions: 195 x 265 x 17 mm
Cover: Softcover
Pages: 488
Format: Book
Collection: Penn State Studies In The History Of The Book
Categories: Books in English > Management > Management and Organization
EAN: 9780273740483

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ROBERT JOHNSTON

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MICHAEL SHULVER

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GRAHAM CLARK

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