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Quality Facility Management
A Marketing And Customer Service Approach
language: english
Publisher:
JOHN WILEY & SONS INC, October of 1994 ‧
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SYNOPSIS
Reveals why customers must be the driving force behind your quality effort, how you can exceed customers' performance expectations, and how you can effectively recover from service mistakes. This title shows how to engineer a program of continuous quality improvement by assuming a specific leadership role.
DETAILS
| Property | Description |
|---|---|
| ISBN: | 9780471023227 |
| Publisher: | JOHN WILEY & SONS INC |
| Release Date: | October of 1994 |
| Language: | English |
| Cover: | Hardcover |
| Pages: | 240 |
| Format: | Book |
| Categories: |
Books in English
>
Management
>
Management and Organization
|
| EAN: | 9780471023227 |
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