Capa do artigo Knock Your Socks Off Service Recovery

Knock Your Socks Off Service Recovery

by Chip R. Bell e Ron Zemke; Illustration: John Bush
language: english
Publisher: HarperCollins Focus, May of 2018 ‧
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An upbeat primer on creating a first-class "service recovery" system - that is, a formal process for how to respond to customers who are unhappy because of a service breakdown.

Knock Your Socks Off Service Recovery

by Chip R. Bell e Ron Zemke; Illustration: John Bush

Property Description
ISBN: 9780814470848
Publisher: HarperCollins Focus
Release Date: May of 2018
Language: English
Cover: Softcover
Pages: 224
Format: Book
Collection: Debates In Indian History
Categories: Books in English > Management > Management and Organization
EAN: 9780814470848

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