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Innovating Analytics
Word Of Mouth Index- Use The Next Generation Of Net Promoter To Increase Sales And Drive Results
language: english
Publisher:
JOHN WILEY & SONS INC, November of 2013 ‧
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SYNOPSIS
How does a CEO, manager, or entrepreneur begin to sort out what defines and drives a good customer experience and how it can be measured and made actionable? This book is about the need for a comprehensive measurement ecosystem to accurately assess and improve the other elements of customer experience.
DETAILS
| Property | Description |
|---|---|
| ISBN: | 9781118779484 |
| Publisher: | JOHN WILEY & SONS INC |
| Release Date: | November of 2013 |
| Language: | English |
| Dimensions: | 150 x 250 x 15 mm |
| Cover: | Hardcover |
| Pages: | 288 |
| Format: | Book |
| Collection: | Wiley Cma Learning System |
| Categories: |
Books in English
>
Management
>
Management and Organization
|
| EAN: | 9781118779484 |
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