Evaluation Of The Military Onesource Call Center In Select Groups Of Callers

Call Quality, Call Outcomes, And Caller Satisfaction

by Bloom Erika Litvin Bloom, Trail Thomas E. Trail e Jaycox Lisa H. Jaycox
language: english
Publisher: RAND, June of 2021 ‧
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The authors evaluate call quality, call outcomes, and caller satisfaction for the Military OneSource call center for military personnel and their families. They provide recommendations for operations and identify areas for future study.

Evaluation Of The Military Onesource Call Center In Select Groups Of Callers

Call Quality, Call Outcomes, And Caller Satisfaction

by Bloom Erika Litvin Bloom, Trail Thomas E. Trail e Jaycox Lisa H. Jaycox

Property Description
ISBN: 9781977406538
Publisher: RAND
Release Date: June of 2021
Language: English
Dimensions: 152 x 229 x 20 mm
Cover: Softcover
Pages: 86
Format: Book
Collection: Trapped Trilogy
Categories: Books in English > Others
EAN: 9781977406538

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