Natalie Petouhoff

Dr. Natalie Petouhoff is a Senior Strategist at Customer Experience and Consultant in GenesysHer work with hundreds of brands in their transition from outdated paradigms to new frontiers has made Natalie one of the world's leading experts in customer experience. With a PhD in Engineering from UCLA, she believes it's possible to create technologies and organizations focused on improving humanity by understanding and prioritizing what we are optimizing and why.
To learn more, visit www.empathyinactionbook.com.
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