Help

11 Million Books in Portuguese, English, French and Spanish - Browse the largest catalog available in a Portuguese bookstore, including more than 500 national publishers and 100,000 titles for immediate delivery.

eBooks and audiobooks anywhere - The WOOK READER platform allows you to read digital books purchased from WOOK, anywhere through your computer, tablet or smartphone and even listen to your audiobooks.

School books - Browse through our interactive map and see which textbooks are adopted in your children's school. Then, add the desired books to the shopping cart and complete the order. You can also redeem your MEGA VOUCHERS directly on our website or WOOK MEGA app.

A wide range of music items (CDs, Vinyls, accessories), stationery and office supplies, games, toys and tickets for your favourite events and artists or cultural and entertainment venues.

WOOKMAIS Card - When placing an order at WOOK you can accumulate a percentage of the order value in your WOOKMAIS Card balance. This balance can be used later to purchase books, eBooks, audiobooks and music. This offer is not available for all types of items. Identify on the product sheet the items that allow you to accumulate balance on WOOKMAIS Card.

Discounts - 10% minimum discount on all books, eBooks and audiobooks.

Free shipping and next-day deliveries - For mainland Portugal, we offer shipping on orders over €17 and deliver within 24 working hours for items in stock. For the Azores and Madeira, shipping is always free (valid only for books).

Worldwide Deliveries - Wherever you are, you can shop with confidence as WOOK offers shipping options anywhere in the world.

Customer support – WOOK's customer support team is renowned for its speed, efficiency, and friendliness. Need help with an order, or with the ideal book to give? Count on an excellent service, always available to help you.

Exclusive campaigns and offers – promotions all year round with discounts of up to 50%, offers, news in Portuguese and English with exclusive editions. Stay tuned for news and take advantage of unique opportunities to save even more!

Registering with WOOK is simple, you just need a valid email address and password.

By registering with WOOK you will have access to your customer area where you can manage your personal data, passwords and newsletters, track and modify orders, shopping vouchers, WOOKMAIS Card and Library.

You can also create your WOOK account using your Facebook, Google or Apple account.

To change your personal data, simply access the PERSONAL DATA tab in your Customer Area.

To change the password , simply access the ACCESS DATA tab in your Customer Area.

To recover your password, click on login, then on the "forgot your password " option, enter your email and follow the instructions presented.

 • Credit card: Visa and Mastercard

Payments at WOOK are carried out according to the 3DS protocol. The 3D Secure System is the protocol that guarantees, at the time of the transaction, that the person responsible for the payment is effectively the legitimate holder of the card used in the online purchase, preventing bank cards from being used by third parties fraudulently. In addition to private consumers, merchants with online stores, who have this protocol implemented on their website, also have their transactions protected. When a website is 3D Secure, it displays the Verified by Visa, SecureCode, and SafeKey designations.

 • ATM

 • MB Way

Note: To make your purchases more convenient and faster, WOOK gives you the option to link a mobile number to your account. This way you won't have to enter that information every time you make a new purchase. This option is available at checkout, when selecting the MB Way payment option.

 • Education Ticket / Education Ticket / Gift Ticket / E-ticket / Student Cheque / Euroticket Student

This checkout mode allows you to buy in just two clicks, going directly to the order confirmation.

The order is pre-filled with the data you usually use - billing address, delivery address, shipping method and payment type. To complete the process, you only need to confirm the data and purchase options, and you can also change them at your convenience.

The Express Checkout button will only be visible if you previously select, in the Customer Area, the usual shipping and billing addresses, and do not include school items in the order.

No. You can order from WOOK without registering as a customer, through the guest checkout feature. However, as a guest, you will not benefit from the advantages associated with registration, namely: WOOKMAIS card balance, special campaigns, among others.

Some items, due to their nature and specificity, are only available to registered customers with WOOK.

Some functions and features of the website are only available to registered customers.

For more information, please refer to the Marketplace section of the Help.

Delivery to Address - This service is characterized by making deliveries up to 1 working day after the shipment of your order from our warehouse. Delivery is made to the address indicated until 7:00 pm on the working day following the date of dispatch of the order.

Optionally, and subject to a complementary payment, you can choose to deliver your order in a time window that best suits your availability, between 09:00 am and 10:00 pm during all working days and on Saturdays between 09:00 am and 1:00 pm. This service is not available throughout mainland Portugal, and our system automatically recognizes if your postcode allows you to select a time window for delivery.

Delivery at Collection Points - This service allows you to pick up your order at a point that is most convenient for you, for example, on the way to your job or home. There are collection points open after work hours and/or on Saturdays. We also have lockers open 24 hours a day. This shipping option is carried out by several carriers and aggregates all available and active collection points.

It is characterized by making deliveries up to 1 working day after the dispatch of your order from our warehouse.

You must be accompanied by proof of your identity to collect your order.

We currently have more than 2,000 collection points available, including: kiosks, laundries, gas stations, payshop's, etc.

For your convenience, most of the available collection points allow you to pick up any day of the week, during extended hours and on Saturdays. You must confirm the time of the desired pickup point at checkout.

You can pick up your order within the opening hours of the selected point or locker.

Lockers are available 24 hours a day.

When your order is available for pickup, an SMS will be sent informing you that your order is now available for pickup.

If your order has been sent to a collection point, you have a maximum period of 5 days to pick up your order, or it will be returned. In the case of lockers , you only have 3 days.

We do not ship to collection points for orders weighing more than 10kg.

If the locker and/or collection point is completely filled to capacity or inaccessible, your order will be automatically forwarded to the nearest locker or collection point.

The "Delivery to Address" and "Delivery to Collection Points and Lockers" shipping options are carried out through the provision of various transport services and are operated by several carriers. Shipments via DHL Express are carried out through DHL Express Air transport with the fastest and most advantageous characteristics for the customer.

In the country of destination, local taxes, import duties or other related expenses are the sole responsibility of the recipient.

Note:

- The values indicated are the sole responsibility of the carrier and are merely indicative. They should be used as a reference, and may vary according to the time of year among other factors.

- The values mentioned correspond to the transit time that elapses after the order has been dispatched from our warehouse to its destination. The days mentioned are always working days, according to the Portuguese calendar.

- We do not ship to PO boxes and conflict zones.

The shipping costs of an order are calculated according to the weight of the order, the type of shipment selected and the destination.

During the checkout process, in the "Order Data" step, the different shipping options (Delivery to Address, Delivery to Collection Points and Lockers, etc.) are presented along with their associated costs and transit times.

Shipping is free for orders over €16 and destined for mainland Portugal. Except for orders weighing more than 10kg and books sold on the marketplace. Promotion valid for orders of non-school books until 31/12/2025.

The estimated delivery date of your order is an estimate based on stock availability*, the time it takes to process your order, the transit time between the warehouse and the destination, the warehouse cut-off time**, among other factors.

The Expected Delivery Date is only an estimate and therefore cannot be considered a binding date.

This date may be reviewed and adjusted in various situations, such as: payment not made immediately, changes to the order, discrepancies in the availability of any item or the need for additional payment, among others.

You can check the expected delivery date of your order in the last step of checkout and in the order details available in your Customer Area.

We are currently unable to display the expected delivery date for orders with textbooks. However, you can track the status of your order at any time in the Customer Area.

* Stock availability: Refers to the number of working days, after payment and order confirmation, required for a product to be back in stock and ready for shipment. If an item is in stock, it means that it is available for immediate shipment. In orders with several products, the deadline of the item with the longest availability time is always considered. The availability indicated on the product sheet refers to one unit. Orders with multiple units or items with extended availability are subject to confirmation with the supplier.

** Warehouse Cutting Time: It corresponds to the deadline for an order to be processed on the same working day. As a general rule, this time is until 6:00 pm, and can be brought forward during periods of higher volume, such as the school season, WOOK Moments or other promotional campaigns.

If you are not satisfied with the products received, you have a period of 14 days to request their return. To do so, you must access the Returns Area.

Important note: Returned products must be in the same condition in which they were sold. Games, movies, multimedia products and music - except in situations of manufacturing defect - will only be considered for return if they are in their original inviolable packaging and with the IGAC seal intact.

A customer has 14 days to request the return of their order.

The refund is made in the amount paid for the returned products excluding shipping costs.

The form of reimbursement depends on the type of payment used.

Payments through:

 • Credit card: Visa, Mastercard: the amount is directly returned to your credit card.

 • ATM/Homebanking: The amount is returned through a shopping voucher that can be used for future purchases or converted into a refund by bank transfer.

To use the Shopping Voucher, which will be presented at checkout, simply make sure it is selected and confirm the order. The value of this will be immediately deducted from the value of the order you are placing at the time. The voucher deduction is only valid if you place the order with the same email address that made the order that led to the refund.

If you want this amount to be refunded to you by bank transfer, after the voucher is made available, go to your Customer Area and, in the "SHOPPING VOUCHERS" option, convert the voucher that is associated. Your application will begin to be processed shortly after your decision.

 • MB Way: the amount is directly returned to the card account you selected when you made the payment by MB Way.

 • Education Ticket / Education Ticket / Gift Ticket / E-ticket / Student Cheque / Euroticket Student: the amount is returned through a shopping voucher to be used in future purchases (as mentioned above); Given the rules of this type of payment, this voucher is not convertible into cash.

A guest customer also has 14 days to request the return of their order.

The refund is made in the amount paid for the returned products excluding shipping costs.

The form of reimbursement depends on the type of payment used.

Payments through:

 • Credit card: Visa, Mastercard: the amount is directly returned to your credit card.

 • ATM/Homebanking: the amount is returned through a shopping voucher that can be used for future purchases or converted into a refund by bank transfer.

To use the voucher, simply enter the Shopping Voucher code that you will receive in your email informing you of its availability, in the checkout process, click on "Validate Voucher", and confirm the order. The value of this will be immediately deducted from the value of the order you have placed at that time. The voucher deduction is only valid if you place the order with the same email address that made the order that led to the refund.

If you want this amount to be refunded to you by bank transfer, after the voucher is made available, go to your Guest Customer Area and, in the "SHOPPING VOUCHERS" option, convert the voucher that is associated. Your application will begin to be processed shortly after your decision.

 • MB Way: the amount is directly returned to the card account you selected when you made the payment by MB WAY.

 • Education Ticket / Education Ticket / Gift Ticket / E-ticket / Student Cheque / Euroticket Student: the amount is returned through a shopping voucher to be used in future purchases (as mentioned above); Given the rules of this type of payment, this voucher is not convertible into cash.

For more information, please refer to the Marketplace section of Help

First, visit the Customer Area, in the "YOUR ORDERS" tab, check the order you want to change the payment type of payment for and proceed with the payment using the new payment method

If this information was not enough, please contact us.

You can modify or cancel orders as long as they are awaiting payment or being processed in our warehouse. In the "YOUR ORDERS" tab, in your Customer Area, you will find options to change billing data, shipping of available items, type of shipping, cancellation of items and orders.

The invoice for your order is sent when your order is shipped and attached to the shipping confirmation email, where the tracking code is located.

You can consult the invoice of your order in your Customer Area, in the "YOUR ORDERS" tab and by consulting the desired order.

If you want any change in your billing details, please send a message through our Contact Center indicating your order number and the desired data.

To obtain a duplicate of the invoice, go to your Customer Area of our website and in the "YOUR ORDERS" tab, select the order for which you want to obtain the invoice.

If this information was not enough, please contact us.

Access your Customer Area. In the "YOUR ORDERS" tab, select the order you want to view. By clicking on the "Track shipment" field, you will be redirected to the carrier's page and you will be able to track the progress of the delivery process of your order.

We clarify that there is a period in which it is not possible to follow the route of your order since between the shipment and its receipt by the carrier, there is no record of it, which is why you see the information "object not found" or "object unavailable".

Check the status of the order in your Customer Area. In the "YOUR ORDERS" tab, select the order you want to view. Alternatively, consult your e-mail box, because in the event of any unforeseen event or change to your order, we will previously send the respective notifications via e-mail.

Please reconfirm the contents of the package you received from WOOK. If you notice that an item is missing, or if you have received a wrong item, please send a message through our Contact Center indicating your order number.

Send a message through our Contact Center indicating your order number and the address where you want the reshipment.

NOTE: When applicable, the new shipment is subject to the payment of postage by the customer.

In the event that, after receiving your order, you find that the purchased product is damaged, you can return the order within a maximum of 14 days.

You must access the RETURNS area through the menu, log in, select the order corresponding to the damaged item and follow the steps indicated.

The return process is simple, but varies depending on the provenance. If it is not possible to register a return request through the customer area, send a message through our Contact Center.

At the time of delivery, check the condition of the package. If it has serious external damage, you must immediately refuse delivery of the order.

It is a way of placing orders at WOOK without the need to register as a customer, where only the necessary data is requested to be able to place your order and so that we can send it to you.

A guest customer does not have access to their order history, but they can always consult each order individually, in order to be able to follow its evolution, make changes, as well as its return, if desired, in their Guest Customer Area. If you are awarded a voucher for a refund of an order, it will also be available in that same area.

To access the customer area of an order placed as a guest customer, follow it and enter the requested data: order number and email address.

No. Without customer registration, it is not possible for us to give access to the WOOK Library, and it is impossible to purchase eBooks and audiobooks, as well as to buy at the WOOK Box Office. In these cases, it is necessary to register as a customer.

No. Being a virtual card, the balance can only be associated with registered users, and it is not possible to store the balance data on the card when the customer places the order as a guest. This includes campaigns whose discount includes, in part or in full, card discounts. When you select the option to order as a guest, the card discount component of the campaign is cancelled.

A guest also does not have access to discount vouchers. This way, you won't enjoy the benefits of some campaigns.

If, in the meantime, you choose to register, you will be able to benefit from card values generated in future orders.

No. If there is no customer record, it is not possible for us to save the information on the wish list.

No. Access to the comments area is only available to registered customers.

A guest customer has 14 days to request the return of their order. The refund is made in the amount paid for the returned products excluding shipping costs. The form of reimbursement depends on the type of payment used.

Exchanges are only available to registered users; As a guest, you can only make a return of the purchased items.

It is a virtual card that we associate with the registration of our customers, giving them special advantages and discounts on certain products. The WOOKMAIS Card also accumulates all the card discounts announced on the page.

Card discounts are awarded right after the order is closed (total order shipping), however, to respect the withdrawal period, the balance is only available for use in new purchases 18 days after the order is shipped, accumulating at this time with other bonuses that have not yet been used. You will be informed by email of all card movements and you will be able to consult your card statement in the customer area.

Discounts and vouchers awarded on the card have an expiration date associated with them and must be used until the end of the date. The card's available balance can be used for purchases of books, eBooks, audiobooks, music, stationery, games, and toys. The balance cannot be used to purchase textbooks, multimedia products, items sold on Marketplace, Ticket Office and shipping costs. Whenever you place an order, in the second step of checkout (payment), your card balance will appear, which you can use to pay for the order or part of it. If your balance is higher than the value of the order, only the amount necessary to pay for the order will be used. The card balance does not cover shipping costs and cannot be combined with other promotions.

The WOOKMAIS Card is a promotional virtual card and its balance is not convertible into cash or cumulative with other promotional vouchers (discount vouchers, shopping vouchers, postage gift vouchers, etc.).

Each customer account (registration) will have an associated card. You won't be able to transfer balances between different cards or to a new card.

No. Being a virtual card, the balance can only be associated with registered users, and it is not possible to store the balance data on the card when the customer places the order as a guest. If, in the meantime, you choose to register, you will be able to benefit from card values generated in future orders and you will also have the possibility to migrate the history of orders placed as a guest.

It is not possible to accumulate balance of orders that have already been placed and are retroactive.

To activate or unsubscribe from Wook newsletters, go to the Subscription management tab in your Customer Area.

The process of buying eBooks and audiobooks is similar to that of books.

You can put several types of product in the same shopping basket. The eBooks and audiobooks will be available in the Customer Area and the remaining products will be sent by mail. The invoice will be sent to the email address.

You can't purchase eBooks and/or audiobooks as a guest. These digital items are associated with the Customer Area, and are only accessible to registered users.

After completing your order and confirming your payment, you will receive an email informing you that the eBook or audiobook you purchased is now available.

You can access the Customer Area > Your Digital Items and you will find a list of all eBooks and audiobooks purchased, indicating where they are available for reading.

The reading system will depend on the item purchased:

- eBooks and audiobooks for reading on the WOOK READER system will be immediately available in your WOOK Library. You can access it through the browser or use the WOOK READER app , available for Android and iOS. Simply log in with the registration used at the time of purchase.

- eBooks for exclusive reading in the Adobe Digital Editions (ADE) system, once the purchase has been completed and the payment has been validated, the license to access the eBook is made available in the Customer Area > Your Account > Your Digital Articles > eBooks.

An eBook is a book in digital format, which can be read on a computer, tablet or smartphone.

At WOOK, we offer eBooks for two reading solutions. On the product sheet, below the Buy button, you will find the solution available for a particular eBook.

- eBooks for reading on the WOOK READER system

- eBooks for exclusive reading on the Adobe Digital Editions (ADE) system

Before you purchase an eBook, you should verify that the devices you want to read are compatible with the reading solution for the eBook you want.

The format of each eBook is available on the product sheet under Details > Format and Compatibility

- ePub (Electronic Publication) – The text automatically adjusts to the screen format used. Allows you to customize the reading experience by changing the font, text size, and/or page background.

- ePub Fixed Layout – Retains the original formatting characteristics. That is, it shows the page independently of the device. This format is designed to safeguard the quality of reading in eBooks that include images or other graphic elements.

- PDF (Portable Document Format) – Retains the original formatting characteristics. That is, it shows the page independently of the device.

An audiobook is a book in digital format, which is intended to be listened to on a computer, tablet , or smartphone. At WOOK, audiobooks are available for reading on the WOOK READER system.

WOOK READER is a reading solution that allows you to read eBooks and audiobooks purchased from WOOK on your computer, tablet or smartphone.

Once the purchase process is complete, you receive an email informing you that the purchased eBook or audiobook is now available for reading. You will only need to access your WOOK Library to start reading.

- in browser: You can access the WOOK Library through the side menu in wook.pt. Use the login and password of the registration you used to purchase the eBooks/audiobooks. Note: To read your eBooks and audiobooks in the browser, you need internet access.

- in the WOOK READER app: After installing the WOOK READER app, log in with the registration you used to purchase your eBooks and audiobooks, and they will be immediately available for reading.

- To install the iOS 11 + version app click here.

- To install the Android 5+ version app click here.

You can read your eBooks and audiobooks on multiple devices. You can have up to 5 devices open with the same WOOK account at the same time.

You can change devices whenever you want. If you open your Library on more than 5 devices, you will be prompted to access the Customer Area > Your Digital Items option in the customer area. Here, you can deactivate sessions from devices you no longer use, so you can open new sessions.

Step 1: Check device compatibility and create Adobe ID

Start by checking that the device you want to use is compatible with the Adobe Digital Editions reader app. Here are the minimum requirements to install Adobe Digital Editions on Windows, Android, Mac OS, and/or iOS.

If so, create an Adobe account. It is through this Adobe ID that you will be able to access your ADE eBooks on multiple devices. Click here to create an Adobe registration.

Step 2: Install Adobe Digital Editions (ADE) app

To install Adobe Digital Editions on your computer, tablet or smartphone, click here and follow all Adobe's instructions.

During the installation process on Windows or MacOS, you will be asked for your Adobe account data – Adobe ID. Enter your Adobe account username and password .

On your tablet or smartphone, after installing the ADE app, you must associate your Adobe registration with the app. To do this, within the Adobe Library, select the Settings option and then Authorize – here enter your Adobe account data – Adobe ID.

Step 3: Open the eBook

Once the purchase is completed and the payment has been validated, the license to access the eBook is made available in the Customer Area > Your Account > Your Digital Items > eBooks. Click the Available for download button for the desired eBook and choose the Open option. If you've already installed Adobe Digital Editions, it will immediately open in your Adobe Library.

Note, if you download the license without your Adobe ID, the eBook will be available only on the device you're using.

The process of downloading and storing eBook files to read in ADE is the responsibility of the customer.

WOOK is not responsible for the type of device used by the customer. The download links can be deactivated after 12 months from the date they are made available in the customer area. Therefore, we recommend that you save a copy of the eBook file on a secure device.

You can read your ADE eBook on multiple devices. You can make up to 6 downloads, on 6 different devices, as long as you have created an Adobe account. This value may be lower according to the setting set by the publisher. For more information, we advise you to read Adobe's FAQ .

Once the purchase is complete, the eBooks and audiobooks for WOOK READER are immediately available on the EBOOKS and AUDIOBOOKS shelves of your WOOK Library.

You can organize your Library to reflect your preferences. You can create, delete or rename the shelves. To move your eBooks and audiobooks, use the icon and drag the cover to the shelf you want.

Customize your reading experience by changing the font and size of the text, as well as the alignment, margins, and background color.

Create notes and highlights, organized by color.

Use the bookmark to save the last page read.

Search for words or phrases within the eBook.

Infopédia's Portuguese Language Reading Assistant (online only) allows you to click for a few seconds on a word and see its meaning.

Adjust the speed of the audiobook narration.

Use sleep mode to automatically turn off your audiobook after a set period of time.

With the WOOK READER app you can read your eBook or audiobook offline. Click the cover of the eBook or audiobook you want, then wait for it to load to 100% and be labeled Available Offline. When an eBook or audiobook is available offline, you don't need an internet connection to read it.

If you want to remove eBooks and audiobooks from memory, click for a few seconds on the cover and choose Remove from Memory.

To upload an audiobook for offline reading on WOOK READER, we recommend that you use the WIFI network connection, instead of mobile data. Audiobook files, due to their technical characteristics, are larger than eBooks.

Some editors allow printing a limited number of pages or copy and paste. However, we cannot guarantee that these features will be available in all eBooks.

All eBooks and audiobooks are protected from illegal copying/sharing. However, you can check your eBooks and audiobooks on multiple devices, as long as you use the same account.

After delivery, at the time of billing, eBooks and audiobooks cannot be returned, as they are products of a digital nature.

Due to the digital nature of these articles, the execution of the respective download will be considered a breach of inviolability, and it is not possible, from that moment on, to return them under the terms and for the purposes of the provisions of paragraph l) of article 17 of Decree-Law no. 24/2014 of 14 February and respective amendments.

To use the text-to-speech feature on desktop, the language of the book you're reading must be installed on your operating system.

Follow the instructions for installation on Windows or macOS.

Currently, the formats provided by WOOK are not compatible with the Kindle device.

It is a platform that allows WOOK customers to purchase items from a set of partners (Marketplace sellers).

WOOK is just an intermediary that provides the platform and means for sellers to put their products up for sale and buyers to purchase them.

Payment is made to WOOK. The products are shipped directly from the Marketplace seller to the end customer.

Shipping and invoicing of the order

When you place the order with WOOK, the shipping of the items and the issuance of the invoice is the responsibility of the seller. If you have not received the invoice for the items, please contact the seller directly from the order details in your customer area or WOOK Customer Service.

NOTE: WOOK offers used books sold by private individuals on its Marketplace. For this reason, there is no obligation for the private seller to issue the respective invoice. If you need an invoice, contact the seller before placing the order to confirm that they can issue an invoice.

You can validate that the seller is private by clicking on the seller's name next to the offer.

Shipping Type and Deadline

There is only one type of shipping for these orders: MARKETPLACE SHIPPING.

The shipping cost is calculated considering the number of sellers selected and for each Marketplace product in the shopping cart.

After accepting the order, the seller has a period of 48 working hours to send the order.

As with orders sent by Wook, you will be able to track the shipment from the order details in your customer area.

Questions about the condition of the product

If you have any questions or want to ask the seller any questions before placing the order, you can contact them directly. On the product sheet, there is an option to contact the seller.

If you have already placed the order, go to your Customer Area, enter the order with the Marketplace product and in the options box you have a contact form.

WOOKMAIS Card Balance

The WOOKMAIS Card balance cannot be used to purchase products on the WOOK Marketplace .

Campaigns

Unless otherwise stated, WOOK campaigns are only valid for items supplied and invoiced by WOOK.

The product sheet indicates the seller of each offer available on the Marketplace. This information is also visible during the checkout process.

The seller is responsible for shipping the order. All shipments are sent by registered mail, you can track the delivery in the customer area.

After accepting the order, the seller has a period of 48 working hours to send the order.

The WOOKMAIS Card balance cannot be used to purchase products on the WOOK Marketplace .

All payment types that WOOK offers are valid for purchases of items sold on the Marketplace.

When you pay for your order, the amount is paid to WOOK. Only after the order is well received by the customer is the amount transferred to the Marketplace seller.

In this case, the order will be cancelled and the amount paid will be refunded to the payment method used or, if you have made the payment by ATM, a shopping voucher will be generated. This voucher can be used to make purchases at WOOK or you can request a refund by bank transfer in the Customer Area.

Check in the Customer Area if the order has already been sent by the seller. If it has already been sent, check the information provided by the order carrier (available in the order detail) in the Customer Area.

If it has not been shipped or you detect any anomaly with the shipment, you should contact the Seller directly. In the Customer Area, in the order detail, an option is available that gives access to a contact form to the Seller.

NOTE: There is a period of 14 days after communication of the shipment of the order to make complaints.

In the order details from your customer area, select the option "Something went wrong".

You can contact the seller directly by selecting the available option or send us an email via our Contact Centre. You must identify the order, choose the Marketplace option and describe the situation to our Customer Service.

NOTE: There is a period of 14 days after communication of the shipment of the order to make complaints.

If the seller has not yet shipped, please contact them to request that they do not do so. In the Customer Area, in the order detail, there is an option to contact the Seller

If you have already shipped the package, refuse the package when the carrier tries to make the delivery so that it can be returned to the sender

In any case, you should also contact WOOK Customer Service so that the refund of the amount paid is ensured.

Under the terms of the legislation in force, the purchase made from a Marketplace Seller has a period of 14 days from the receipt of the item(s) ordered to exercise your right of free withdrawal. To do so, you must contact the Seller to request the return procedures of the item(s).

In the seller's file, the return conditions defined by each seller are available, as well as the procedures for returning the items.

NOTE: The sale of used books by private sellers is not covered by the right of free withdrawal. It is up to the seller to decide whether or not to accept the return of the item, even if the 14 days after delivery have not yet elapsed. Except when the used book received does not correspond to the description advertised by the seller on the product sheet.

All individuals with residence in Portugal and with a Portuguese tax identification number. Only one registration per tax number is allowed. A registered account with WOOK is required to subsequently register as a seller.

When registering you must indicate a "Seller Name" - this name will appear in all offers you put up for sale on the website. Registration is free, please click here.

Do a search by title or ISBN on WOOK and enter the product sheet. If the option "SELL YOUR BOOK" is available on the product sheet, you can add your book to the Marketplace.

Describe as accurately as possible the condition of the book you propose to sell. This information is useful for customers to make an informed purchase.

The validation of the registration of the offer is carried out by the ISBN of the book. You should check that the ISBN of the book you want to sell corresponds exactly to the ISBN that appears on the product sheet. Do not proceed with the sale of your book if the ISBN does not correspond with the product sheet.

You can only add offers on books that have a "SELL YOUR BOOK" option.

Yes, in the side menu you will find the SELLER AREA. Here you can manage your seller account, such as adding or changing your offers, updating prices, checking your sales, your invoices and seeing customer messages.

After receiving an order, you have 48 working hours to confirm whether or not you accept to sell the book. After accepting, you have another 48 working hours to send the book to the customer. If you do not proceed with the shipment, the order will be cancelled.

After accepting the order, we make available, in the SELLER AREA and by e-mail, a Transport Waybill, with all the data already filled in.

You just have to print the guide and go to the nearest post office or post office, with the item properly packed. This guide is valid for 48 hours.

Shipping is free. You do not have to make any payment at the post office or post office. You can track the shipment on the CTT page, just enter the code found on the slip.

You must confirm, in the SELLER AREA, the shipment in the details of the respective sale, inserting the reference of the guide used.

Cash on delivery is not permitted, nor are deliveries by hand permitted. Payment is always made to WOOK and the order is always sent using the Waybill provided by WOOK. In this way, we can ensure the reliability and security of the entire process and stakeholders.

To contact the customer, go to the SELLER AREA and select the number of the desired sale. Here you have an option to send messages to the customer.

You don't need to do anything. After 15 days after the confirmation of the shipment of the order, and in the absence of complaints from the customer, the order is automatically declared completed and the amount to be paid is made available in the respective customer area.

For each completed order, WOOK will charge the Seller a commission of 15% calculated on the sale price of the product.

The amount of the commission is supplemented by management expenses depending on the sale price of the products: €1.99 (for products up to €5), €1.00 (for products up to €10) and €0.50 (for products priced above €10) VAT at the current rate is added to the commission and management expenses.

After confirmation of receipt by the customer or automatic closing of the order, a shopping voucher is made available in the respective Wook customer area for the value of the sale deducted from the WOOK commission.

This voucher can be used for purchases at WOOK or you can request the transfer of the amount to your bank account in the customer area.

If you have not yet made the shipment, do not do so and inform the customer that you will not proceed with the shipment. If you've already shipped your order, ask the customer to decline or not pick up your order.

In any case, you must notify the customer that you will have to contact WOOK Customer Service so that the refund of the amount paid can be made.

Yes, to make a purchase at the box office you must be registered in the WOOK universe.

It is not possible to use discount vouchers, promotional vouchers, birthday vouchers or WOOKMAIS Card balance to purchase tickets.

No. The only type of shipping we currently have is the digital submission of your ticket by email or the download of the tickets in PDF format through your customer area.

No. As written on the ticket and indicated on the website, ticket exchanges and/or refunds are not accepted.

If you purchased your tickets on our website through the credit card payment method, you will be automatically refunded the face value of the tickets purchased, excluding operating costs. If you have made the payment through MULTIBANCO, the refund will be made to the IBAN that appears in your registration (check that the IBAN field is properly filled in) excluding the operating costs. This credit transaction should take between 5 and 10 days to be accounted for in your account.

There is a 6% + VAT fee, which is applied to the face value of each ticket and indicated at the time of purchase.

It depends on the indication provided by the promoter. In these situations, please contact our customer service.

You should consult the details of the event. According to the legislation in force, entry to the shows is granted by the competent bodies.

WOOK Bilheteira has the technical capacity to accept payments with Credit Cards (Visa, Mastercard), ATM/Homebanking and MBway. During the purchase process, you will be informed of the means available for payment for each particular event.

A maximum of 10 per event.

You can do this safely, as payments at WOOK are made according to the 3DS protocol. The 3D Secure System is the protocol that guarantees, at the time of the transaction, that the person responsible for the payment is effectively the legitimate holder of the card used in the online purchase, preventing bank cards from being used by third parties fraudulently. In addition to private consumers, merchants with online stores, who have this protocol implemented on their website, also have their transactions protected. When a website is 3D Secure, it displays the Verified by Visa, SecureCode, and SafeKey designations.

WOOK ensures that the card will only be charged as soon as the payment is finalized. This procedure is determined by the law in force.

In most cases, if you are making your payment through Homebanking, this situation occurs due to the incorrect choice of the payment option. The option is "Payment for Services" and not "Payment for Purchases". You will also have to pay attention to the period up to which the reservation is valid and if it is already being paid in the ATM network. At the end of this period, you will not be able to pay and unpaid reservations are automatically cancelled. If your bank's website does not allow the Homebanking option, you must make the payment at an ATM. Then the option is common "Payment for Purchases/Services".

The ATM payment method is usually available up to 48 hours before the event and only for operations over €10. Very rarely are there some events that do not have this form of payment available at the producer's option.

At the end of the purchase process, the successfully completed purchase will appear on your screen and your tickets will be made available via email. You can also consult your customer area "MY ACCOUNT" to consult all purchases made and download your tickets.

Until you select "Add" the tickets are available to other users online. Thus, it may happen that another user anticipates and confirms some of the tickets that he also wanted. You must select new seats.

There are 2 options: print the PDF document or open the PDF document on your mobile device. To open the document with the tickets, in PDF format, you must have the necessary software for this purpose.

It's simple. Simply register with WOOK and agree to receive communications from us.

If you are already our customer, access the customer area and in the "COMMUNICATIONS" tab and in the "Subscription Management" area, change the frequency of communication. In this way, you will receive our future communications and commercial campaigns.

You can count on our Customer Service team through the form available on https://www.wook.pt/bilheteira/contactos or through the email address [email protected].

It is a program that rewards our customers for relevant comments made on books purchased at WOOK.

Some time after the order has been sent and according to internal criteria, WOOK may send you an email asking you to share your opinion about the book(s) purchased. To be eligible to receive this communication, you must have an active newsletter subscription.

Write a comment that focuses on the book and your experience after reading. WOOK rewards comments that are relevant to the decision-making of future readers with a bonus on the WOOKMAIS Card and reserves the right to disapprove comments that do not address the content of the book, that include spelling errors and obscene words.

Submitting the comment does not guarantee that it will be published and publication is not a guarantee of bonus.

After sending the email asking you to share your opinion about the book, you have 180 days to comment on it; Comments made after this period may also be published, but will not be entitled to any bonus.

Generally, the comment will be reviewed within 15 working days of creation*; if it is validated with the right to a bonus, it will be credited to your WOOKMAIS Card the next day.

*Since the validation is done manually, sometimes the analysis period can be longer.

No. Access to the comments area is only available to registered customers.