Tourism: Pearson New International Edition (eBook)
The Business Of Hospitality And Travel
de Roy A Cook, Cathy J. Hsu e Joseph J Marqua
Sobre o livro
For Introductory Hospitality or Tourism courses. Tourism: The Business of Hospitality and Travel, 5e views the industry from a business perspectiveexamining the management, marketing and finance issues most important to industry members. Chapters reveal an integrated model of tourism and address consumer behavior, service quality and personal selling. Readings and integrative cases close each part and end-of-chapter exercises offer application activities for students. This edition includes early coverage of geography, more international examples, new case studies and expanded application and web-based exercises.