The Mediator'S Toolkit (eBook)
Formulating And Asking Questions For Successful Outcomes
Sobre o livro
Learn how to formulate and ask penetrating, paradigm-shifting questions for successful outcomes in any conflict.
Knowing how to formulate and ask incisive questions to get to the coreof a conflict, challenge entrenched thinking, and shift perspectives arethe main challenge for mediators and the key to successful conflictresolution.
The Mediators Toolkit employsthe authors powerful S Questions Model, to provide readers with theskills and tools to develop and ask strategic questions that result insuccessful outcomes in any context. The S Questions Model toolkit divesinto four dimensions of successful questions for mediation: the subjectmatter dimension, the structure dimension, the information seekingdimension, and the shifting thinking dimension. The toolkit clearlyexplains:
- The theory behind each question type, including exploration of relevant neuroscience and psychology
- The purpose of different types of questions
- How the questions work
- When to use different types of questions
- How to build and apply questions to mediation in a non-threatening way