Customer Experience Systems Second Edition (eBook)
de Gerardus Blokdyk
Sobre o livro
How do we accomplish our long range Customer experience systems goals? Are there Customer experience systems problems defined? Are there any easy-to-implement alternatives to Customer experience systems? Sometimes other solutions are available that do not require the cost implications of a full-blown project? Does the Customer experience systems performance meet the customers requirements? How do you determine the key elements that affect Customer experience systems workforce satisfaction? how are these elements determined for different workforce groups and segments?
Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role In EVERY company, organization and department.
Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?'
This Self-Assessment empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Customer experience systems investments work better.
This Customer experience systems All-Inclusive Self-Assessment enables You to be that person.
All the tools you need to an in-depth Customer experience systems Self-Assessment. Featuring 710 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Customer experience systems improvements can be made.
In using the questions you will be better able to:
- diagnose Customer experience systems projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices
- implement evidence-based best practice strategies aligned with overall goals
- integrate recent advances in Customer experience systems and process design strategies into practice according to best practice guidelines
Using a Self-Assessment tool known as the Customer experience systems Scorecard, you will develop a clear picture of which Customer experience systems areas need attention.
Your purchase includes access details to the Customer experience systems self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next. Your exclusive instant access details can be found in your book.