Customer Experience Management Complete Self-Assessment Guide (eBook)
de Gerardus Blokdyk
Sobre o livro
Which customers cant participate in our Customer Experience Management domain because they lack skills, wealth, or convenient access to existing solutions? What other organizational variables, such as reward systems or communication systems, affect the performance of this Customer Experience Management process? How can skill-level changes improve Customer Experience Management? Is there a critical path to deliver Customer Experience Management results? What are internal and external Customer Experience Management relations?
Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role In EVERY company, organization and department.
Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?'
This Self-Assessment empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Customer Experience Management investments work better.
This Customer Experience Management All-Inclusive Self-Assessment enables You to be that person.
All the tools you need to an in-depth Customer Experience Management Self-Assessment. Featuring 713 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Customer Experience Management improvements can be made.
In using the questions you will be better able to:
- diagnose Customer Experience Management projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices
- implement evidence-based best practice strategies aligned with overall goals
- integrate recent advances in Customer Experience Management and process design strategies into practice according to best practice guidelines
Using a Self-Assessment tool known as the Customer Experience Management Scorecard, you will develop a clear picture of which Customer Experience Management areas need attention.
Your purchase includes access details to the Customer Experience Management self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next. Your exclusive instant access details can be found in your book.