Contact Centers A Complete Guide (eBook)
de Gerardus Blokdyk
Sobre o livro
Have you identified your Contact Centers key performance indicators? Are assumptions made in Contact Centers stated explicitly? Are there any constraints known that bear on the ability to perform Contact Centers work? How is the team addressing them? Have the types of risks that may impact Contact Centers been identified and analyzed? How does Contact Centers integrate with other business initiatives?
This easy Contact Centers self-assessment will make you the accepted Contact Centers domain specialist by revealing just what you need to know to be fluent and ready for any Contact Centers challenge.
How do I reduce the effort in the Contact Centers work to be done to get problems solved? How can I ensure that plans of action include every Contact Centers task and that every Contact Centers outcome is in place? How will I save time investigating strategic and tactical options and ensuring Contact Centers opportunity costs are low? How can I deliver tailored Contact Centers advice instantly with structured going-forward plans?
Theres no better guide through these mind-expanding questions than acclaimed best-selling author Gerard Blokdyk. Blokdyk ensures all Contact Centers essentials are covered, from every angle: the Contact Centers self-assessment shows succinctly and clearly that what needs to be clarified to organize the business/project activities and processes so that Contact Centers outcomes are achieved.
Contains extensive criteria grounded in past and current successful projects and activities by experienced Contact Centers practitioners. Their mastery, combined with the uncommon elegance of the self-assessment, provides its superior value to you in knowing how to ensure the outcome of any efforts in Contact Centers are maximized with professional results.
Your purchase includes access details to the Contact Centers self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next. Your exclusive instant access details can be found in your book.