Contact Center A Clear And Concise Reference (eBook)
de Gerardus Blokdyk
Sobre o livro
What are all of our Contact Center domains and what do they do? How can we incorporate support to ensure safe and effective use of Contact Center into the services that we provide? Are there any disadvantages to implementing Contact Center? There might be some that are less obvious? Does Contact Center systematically track and analyze outcomes for accountability and quality improvement? What problems are you facing and how do you consider Contact Center will circumvent those obstacles?
Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role In EVERY company, organization and department.
Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?'
This Self-Assessment empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Contact Center investments work better.
This Contact Center All-Inclusive Self-Assessment enables You to be that person.
All the tools you need to an in-depth Contact Center Self-Assessment. Featuring 709 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Contact Center improvements can be made.
In using the questions you will be better able to:
- diagnose Contact Center projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices
- implement evidence-based best practice strategies aligned with overall goals
- integrate recent advances in Contact Center and process design strategies into practice according to best practice guidelines
Using a Self-Assessment tool known as the Contact Center Scorecard, you will develop a clear picture of which Contact Center areas need attention.
Your purchase includes access details to the Contact Center self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next. Your exclusive instant access details can be found in your book.