Call Control The Ultimate Step-By-Step Guide (eBook)
de Gerardus Blokdyk
Sobre o livro
Can we add value to the current Call Control decision-making process (largely qualitative) by incorporating uncertainty modeling (more quantitative)? How do we Improve Call Control service perception, and satisfaction? What threat is Call Control addressing? Is a fully trained team formed, supported, and committed to work on the Call Control improvements? How do the Call Control results compare with the performance of your competitors and other organizations with similar offerings?
Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role In EVERY company, organization and department.
Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?'
This Self-Assessment empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Call Control investments work better.
This Call Control All-Inclusive Self-Assessment enables You to be that person.
All the tools you need to an in-depth Call Control Self-Assessment. Featuring 709 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Call Control improvements can be made.
In using the questions you will be better able to:
- diagnose Call Control projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices
- implement evidence-based best practice strategies aligned with overall goals
- integrate recent advances in Call Control and process design strategies into practice according to best practice guidelines
Using a Self-Assessment tool known as the Call Control Scorecard, you will develop a clear picture of which Call Control areas need attention.
Your purchase includes access details to the Call Control self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next. Your exclusive instant access details can be found in your book.