1st Level Support A Complete Guide (eBook)
de Gerardus Blokdyk
Sobre o livro
How important is 1st Level Support to the user organizations mission? How do we measure improved 1st Level Support service perception, and satisfaction? How would one define 1st Level Support leadership? Do we aggressively reward and promote the people who have the biggest impact on creating excellent 1st Level Support services/products? What other areas of the organization might benefit from the 1st Level Support teams improvements, knowledge, and learning?
This powerful 1st Level Support self-assessment will make you the credible 1st Level Support domain expert by revealing just what you need to know to be fluent and ready for any 1st Level Support challenge.
How do I reduce the effort in the 1st Level Support work to be done to get problems solved? How can I ensure that plans of action include every 1st Level Support task and that every 1st Level Support outcome is in place? How will I save time investigating strategic and tactical options and ensuring 1st Level Support opportunity costs are low? How can I deliver tailored 1st Level Support advice instantly with structured going-forward plans?
Theres no better guide through these mind-expanding questions than acclaimed best-selling author Gerard Blokdyk. Blokdyk ensures all 1st Level Support essentials are covered, from every angle: the 1st Level Support self-assessment shows succinctly and clearly that what needs to be clarified to organize the business/project activities and processes so that 1st Level Support outcomes are achieved.
Contains extensive criteria grounded in past and current successful projects and activities by experienced 1st Level Support practitioners. Their mastery, combined with the uncommon elegance of the self-assessment, provides its superior value to you in knowing how to ensure the outcome of any efforts in 1st Level Support are maximized with professional results.
Your purchase includes access details to the 1st Level Support self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next. Your exclusive instant access details can be found in your book.